Refunds

Why we ask for these rules:

Every item we make is handcrafted with care, and returns for “try-on” purposes are very costly for our small atelier. By following this policy, you help us continue creating unique, high-quality pieces for everyone.

UK & International Returns

  • We accept returns within 15 days of delivery. After that, we cannot offer a refund or exchange.
  • Items must be unused, in the same condition you received them, and in the original packaging.
  • Made to Order and Bespoke items are non-returnable and non-refundable. 
  • Return shipping is the responsibility of the customer.

Orders of 2 or More Items

  • Returning 50% or more of your original order incurs a 30% restocking fee on the returned items.
  • Returning the entire order means the 30% fee is applied to the full original order value.

Single Item Orders

  • No restocking fee applies.

Refunds

  • Once we receive and inspect your return, we’ll email you to confirm receipt and let you know if your refund is approved.
  • Approved refunds are credited to your original payment method within 3–5 working days.
  • Refunds for unworn items are minus any shipping fees or import duties/taxes.

Exchanges

  • We only replace items if they are defective or damaged.
  • Contact us at angelo@diroma1980.net to arrange an exchange.
  • Shipping for returned or exchanged items is the customer’s responsibility.

Customs & International Packages

  • If you refuse to pay customs duties or taxes and your shipment is returned to us, all costs (original shipping, return shipping, customs charges, and a 30% handling fee) may be deducted from your refund. No refund if costs equal or exceed your order value.
  • If you provided an incomplete delivery address which results in the items coming back to us, if you do no longer wish to receive your items, all costs original shipping, return shipping, customs charges, and a 30% handling fee) may be deducted from your refund. No refund if costs equal or exceed your order value.
  • If you’d like us to send the item back to you, the shipping cost will be your responsibility