Frequently Asked Questions

Why hasn’t my order been shipped? ▾ Upon completing your purchase, you can expect to receive a confirmation email containing information such as the items bought, total payment, and the selected shipping method. If you observe that your chosen shipping method is “Pay&Reserve,” it indicates that you’ve opted for us to retain your items until you’re ready for shipping. Please note that “Pay&Reserve” is the default setting in our system, and agreeing to the terms and conditions associated with Pay&Reserve is a prerequisite for making a purchase from our store.
How much is shipping to my Country? ▾ We can deliver to any part of the World, all the rates and couriers information will be at checkout for you to choose.
Do you provide a bespoke service? ▾ Yes, we can provide a bespoke service, all you need to do is fill out the contact form down below with all of your specifications and we will get back to you as soon as possible.
If I place an order today when will I receive my items? ▾ We are a UK-based company; if you are purchasing from the UK, we endeavor to deliver to your doorstep within 3 working days. If you place your order from outside of the UK, you can choose between different services to expedite delivery times. More information will be available at checkout.
Will I have to pay for custom duties? ▾ It is a legal requirement for us to declare the actual value of your goods sent outside the United Kingdom. Shipments may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. It is your responsibility to pay for additional charges for customs clearance. Customs policies may vary from country to country.

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